Community Manager

Location: Birmingham, MI

Type: Full Time

Min. Experience: Mid Level

We live and breathe social media and are looking for a Community Manager to add to our team. In this role, you’ll work for some of the world’s leading consumer brands, and work among the best and brightest in the social media marketing industry. The ideal candidate has a passion for social media marketing, and is naturally curious or trained in human behavior. This person loves finding and telling compelling brand stories.  If this sounds like you, then please review the details below and apply to join our amazing agency!  

The community management discipline develops strategies and implements plans for baseline/ongoing online community activities. Responsibilities also include editorial planning (or content direction); moderation, monitoring, and engagement between a brand and its online communities; guide and create social media conversations, apply expertise of channel nuances and community member’s online behaviors to help optimize engagement; provide insight and recommendations to client and integrated strategy teams. 

Essential Duties & Responsibilities: 

  • Helps develop and drive implementation of community marketing strategies 
  • Becomes a brand advocate and expert for relevant clients
  • Develops and optimizes content for brand social channels (Facebook, Twitter, Google+, Pinterest, Instagram, blogs, YouTube, etc.)
  • Engages online community members and proactively responds to brand related conversations
  • Is familiar and comfortable with navigating and utilizing each of the social channels from a brand standpoint, including understanding the terms of use/service for each and the nuances between how social channels work for brand pages versus for personal usage

Qualifications & Experience Required: 

  • 1+years of experience in consumer facing marketing
  • Expert writing and communication skills with a strong and adaptable voice
  • Extensive knowledge of current and emerging social channels
  • Strong customer service skills
  • Basic knowledge of brands, as assigned
  • Familiarity with engagement tools is a plus
  • Experience managing social channels for leading consumer brands a plus
  • Very strong written and verbal communications skills
  • Proven background using social media as a marketing tool
  • An almost obsessive attention to detail
  • Proven interest in the vertical/topics he or she will be engaging around
  • Flexible schedule a plus; some after hours work is possible in the world of social media

No third-party staffing inquiries please.

Ignite Social Media celebrates a diversity rich culture strengthened by equal employment opportunity.


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